Innovation Studio

We exist to build a better, faster, more citizen-centered Maricopa County. We partner with internal teams to offer the tools, support, and community needed to achieve impactful results to improve their operation’s responsiveness to deliver services to the Maricopa County community.


FOCUS AREAS

Our work centers around three core initiatives:


  1. Enable Civic Innovation
  2. Unleash the Changemaker
  3. Grow Improvement Culture

Civic Innovation

Coach and facilitate teams

on projects using industrial engineering and human-centered design methods to deliver transformative improvements in service delivery. Our success is measured by accomplishing at least a 50% Change in time, cost, quality, or capacity.


OUR RESULTS

We work with County agencies to help leadership and staff to multiply positive returns on taxpayer dollars, accomplish community strategic goals, and maximize our ability to focus on what matters most – positively impacting the lives of our community. Since 2018, we have:

COMPLETED
29 PROJECTS

SAVED
$7.98M IN COSTS

ENGAGED
769 EMPLOYEES


SUCCESS STORIES

Government, just like any other industry, is continuously looking to improve in order to anticipate the changing needs and expectations of the communities we serve. Here are some of the improvements we've helped make.

  1. Human Services Continuous Improvement Event

    This was the most challenging and rewarding thing I have done with the county in a long time.”


    - Tanya Siqueiros, Head-Start Supervisor


  1. Executive team workshop

    We were able to look at the Department beyond the core objectives for ways to improve and make sure our customers benefit from our services.”



    - Scott Vogel, Flood Control Chief Engineer

  1. Workforce Transformation Testimonial

    I was thoroughly impressed with the way you were able to represent our thoughts from this involved process.”


    -  Alicia Snarr, Library District Branch Operations Administrator


MEET THE TEAM


  1. Josue Macias

    Director of Performance and Strategic Initiatives
    Email

  1. Kelly Rao

    Innovation Studio Manager
    Email

  1. Christian Baca

    Service & Customer Experience Designer
    Email

  1. Martin Becerra

    Digital Communications Strategist
    Email

  1. Victor Tan

    Continuous Improvement Leader
    Email

  1. Connect With Us

     



JOIN OUR TEAM

It takes innovative people to keep a fast-growing County like ours, thriving and running efficiently! With more than 13,000 employees, Maricopa County’s dedicated team members are the heart of our vibrant organization! Watch the video and see why employees love working here.