News Flash

Posted on: May 9, 2023

Partnership Prepares Students for Education Careers

Student

Abstract

Maricopa County’s Human Services Department (HSD) partnership with the East Valley Institute of Technology (EVIT) to provide an innovative approach to address the growing demand for high-quality early childhood education. Through the program, high...

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Human Services Case Studies
Posted on: May 9, 2023

Expedited Check Processing Help Clients

Father and daughter

Abstract

Through a collaborative effort between the Maricopa County Human Services Department, the County’s Finance Department, and OBF, a check process has been improved to ensure that clients can pick up checks within 48 hours. The ultimate goa...

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Human Services Case Studies
Posted on: May 12, 2023

Fresh Approach to Annual Report Records History, Boosts Transparency, Informs the Public

Annual Report page

Abstract

The Maricopa County Human Services Department is committed to providing essential services to its citizens while promoting transparency in government. To achieve this, the Maricopa County Human Services Department adopted a fresh approach toward i...

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Human Services Case Studies
Posted on: May 12, 2023

Optimized Website Helps Residents Find Help Faster

Laptop

Abstract

The Maricopa County Human Services Communication team's strategic plan to optimize the Human Services Department portion of the Maricopa County website has enhanced the level of citizen participation in, and understanding of, government p...

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Human Services Case Studies
Posted on: May 12, 2023

Regional Collaboration Facilitates $200 in Million Emergency Rental Assistance to Maricopa County Re

Mother and daughter smiling

Abstract

During the pandemic, Arizona received millions of dollars in Emergency Rental and Utility Assistance (ERA) funds to provide rent and utility assistance to residents. To ensure efficient program delivery, Maricopa County formed a work group that in...

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Human Services Case Studies
Posted on: May 12, 2023

Emergency Home Repair Program Helps Maricopa County Homeowners in Need

Window repair

Abstract

Maricopa County’s Emergency Home Repair (EHR) program is a targeted initiative aimed at assisting vulnerable populations, including seniors, children aged six and under, and the disabled. The program was designed to address emergency hom...

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Human Services Case Studies
Posted on: May 10, 2023

Hand in Hand Street Outreach Program

Person experiencing homelessness

Abstract

Maricopa County has partnered with Community Bridges Inc. to launch the Hand in Hand Street Outreach program, which aims to provide essential outreach services to people experiencing homelessness in select unincorporated and targeted communities o...

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Human Services Case Studies
Posted on: May 9, 2023

Maricopa County’s Head Start Recruitment Efforts Undergo Digital Transformation

Head Start child

Abstract

Arizona faces a teacher shortage, so that makes filling positions in Maricopa County’s early education programs especially difficult. Even with hiring bonuses, many positions sat vacant. One such position was a mental health associate po...

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Human Services Case Studies
Posted on: May 9, 2023

City & Town Partnerships Localize Workforce Services in Maricopa County

Workforce services

Abstract

The program aims to provide localized Workforce Services to job seekers and employers by partnering with local municipalities. Additionally, collaboration with the Library system is established to increase access points for rural residents. The pr...

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Human Services Case Studies
Posted on: May 9, 2023

Apprenticeships Expand Career Opportunities, Skilled Worker Pipeline

Career student

Abstract

Maricopa County has launched a program aimed at creating a sustainable pipeline of apprentices to support the growing industries in the region. The program, administered through the Human Services Department (HSD), includes investments and partner...

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Human Services Case Studies
Posted on: May 9, 2023

Bill of Rights Set Expectations for Client, Case Managers

Case manager

Abstract

The revised Client Service Plan (CSP) is a program that includes a new "Bill of Rights" to effectively communicate the level of service clients can expect from case management and establish boundaries to ensure the safety and well-being ...

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Human Services Case Studies
Posted on: May 9, 2023

Threshold: Landlord Engagement Expands Housing Options for People Exiting Homelessness

Threshold logo

Abstract

The Threshold program is aimed at increasing housing opportunities for people facing homelessness and housing instability. Property owners and managers who participate in the program receive technical support, financial incentives, rent, and other...

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Human Services Case Studies
Posted on: May 9, 2023

Employee Workgroups Support Professional Development

Employee workgroup

Abstract

The Workgroup Model is a structured approach to forming employee committees that promote the Maricopa County Human Services Department’s (HSD) goals. The program aims to ensure accountability among members and provide opportunities for p...

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Human Services Case Studies
Posted on: May 9, 2023

Spanish Translation Workgroup

Spanish translation group

Abstract

The Spanish Translation Workgroup is a program aimed at improving client-facing materials for Spanish-speaking individuals. This program's purpose is to enhance equitable and inclusive tools that increase accessibility to services for Spa...

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Human Services Case Studies
Posted on: May 9, 2023

Learning Academy Tiered Training

Workshop

Abstract

The Learning Academy's Tiered Training is a comprehensive staff development program designed to integrate Evidence-Based Coaching approaches and practices into the work of the Maricopa County Human Services Department (HSD). This initiati...

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Human Services Case Studies
Posted on: May 9, 2023

Nurse Practice Readiness Program

Nurse headshot

Abstract

The Maricopa County Student Nurse Practice Readiness Program was designed to address the shortage of qualified nurses to fill vacancies in the county and improve the readiness of new graduate nurses (NGNs). The program's intended outcomes...

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Human Services Case Studies
Posted on: May 8, 2023

“HSD Dynamics” Expands Access to Programs, Increases Efficiency

Microsoft Dynamics logo

Abstract

HSD Dynamics is a comprehensive information system designed to manage all programs and services provided by the Maricopa County Human Services Department (HSD), benefiting clients, program partners, and employees. The system benefits the clients s...

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Human Services Case Studies
Posted on: February 23, 2023

COVID Mitigation Strategies in Early Education Classrooms

Children in classroom

Abstract

To ensure continuity of high-quality educational and other support services for children and families enrolled in the 43 regional locations of the Maricopa County Head Start program operated by the Early Education Division of the Maricopa County H...

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Human Services Case Studies
Posted on: February 23, 2023

PACE Professional Development Implementation

Professional development

Abstract

Maricopa County Human Services Department FY22’s PACE initiative is defined as the advancement and fostering of staff professional growth, targeting approaches which focus on strength-based, holistic coaching practices. PACE is a profess...

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Human Services Case Studies
Posted on: February 23, 2023

Intensive Case Management

Elderly woman

Abstract

The Maricopa County Intensive Case Manager serves as a unique position within the Senior and Adult Independent Living (SAIL) program. The County’s use of this new position addresses a critical and growing gap in SAIL services to the high...

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Human Services Case Studies
Posted on: February 23, 2023

Micro Estates

Tempe Micro Estates

Abstract

The Tempe Micro Estates First Time Homebuyer Program is the result of a partnership between Maricopa County, the City of Tempe, and a local non-profit Newtown Community Development Corporation. The project includes the construction of 13 environme...

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Human Services Case Studies
Posted on: February 23, 2023

Rent and Utility Assistance Call Center

Call center

Abstract

The Maricopa County Rent and Utility Assistance Call Center provides critical support for clients seeking various rent and utility assistance through the Maricopa County Human Services Department. The Call Center of five staff serves hundreds of c...

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Human Services Case Studies
Posted on: February 23, 2023

Virtual Employment Academy

Workforce development employee

Abstract

After identifying gaps in job seekers' skillsets that might prevent them from achieving their career goals, the Maricopa County Human Services Department, through the Workforce Development Division, developed a unique solution - the Virtu...

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Human Services Case Studies
Posted on: February 23, 2023

Funeral Assistance Program

Elderly man

Abstract

The Maricopa County Funeral Assistance provides financial assistance to grieving families in Maricopa County who have been affected by the COVID-19 pandemic and have recently lost a loved one. Through the program, clients may qualify for up to $1,...

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Human Services Case Studies
Posted on: February 23, 2023

Food Assistance Program

Food Assistance

Abstract

The Maricopa County Food Assistance Program addresses the issue of food insecurity in Maricopa County and assists thousands of food-insecure persons by providing resources to food pantries and agencies. Through this program, Maricopa County is gra...

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Human Services Case Studies
Posted on: February 23, 2023

Eviction Prevention Legal Assistance Program

Two women

Abstract

The Maricopa County Eviction Prevention Legal Assistance Program assists dozens of Maricopa County residents facing eviction by providing legal assistance, mediation, and eviction court representation to prevent residents from being evicted for no...

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Human Services Case Studies
Posted on: February 23, 2023

Hotels to Housing

Elderly man

Abstract

The Maricopa County Hotels to Housing program used various federal funding to serve more than 600 homeless persons with bridge housing through hotels and move more than 300 of those persons to permanent housing. This work served a large group of h...

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Human Services Case Studies
Posted on: February 23, 2023

Domestic Violence Assistance Program

Family of three

Abstract

The Maricopa County Domestic Violence Assistance Program assists thousands of domestic and sexual violence survivors throughout the region. Grants provided through the Arizona Coalition to End Sexual and Domestic Violence (ACESDV) assist various d...

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Human Services Case Studies
Posted on: February 23, 2023

Check Writing Process

Process improvement

Abstract 

The Maricopa County Human Services Department established a new check writing process, including review and issuance of payments, by internalizing the review. This change ensures greater accountability, fiscal responsibility, and greater...

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Human Services Case Studies